REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Australian and international regulations and conventions applicable to the planning and organising of international freight forwarding by air transport including the importing exporting and transiting of goods

Standard procedures codes of practice and protocols for planning and organising international freight forwarding by air transport including the importing exporting and transiting of goods

Relevant OHampS and environmental procedures and regulations

Principles of international trade and commerce

Principles and forms of air freight transport

Definitions purpose and use of Incoterms and Combiterms

Types of aircraft their applications capacity and routes

Major air routes services conferences airports and freight terminals as they apply to air freight transport

Airports cargo handling and terminal equipment at major worldwide airports and freight terminals

Cargo types consignments and consolidations

Aircraft containers and containerisation including types purposes dimensions and specifications loading principles and processes load planning for containers

Processes for the chartering of aircraft types of charter terms and contracts

Sources of information and documentation needed when planning and organising international freight forwarding by air transport including permits and authorisations

Principles and techniques of closedloop communication in which checks are made to confirm that messages and responses being given or received are unambiguous and are correctly and clearly understood

Understanding of the principles of quality assurance and customer service standards policies and procedures as they apply in the international freight forwarding industry

Typical problems that can occur when planning and organising international freight forwarding by air transport and related appropriate action that can be taken to prevent or solve them

Required skills

Communicate effectively with others when planning and organising international freight forwarding by air transport including unambiguous closedloop communication in which checks are made to confirm that messages and responses are correctly and clearly understood particularly in situations where communication is with a person for whom English is not the native language

Read and interpret instructions procedures information and signs relevant to the planning and organising of international freight forwarding by air transport

Interpret and follow operational instructions and prioritise work

Complete documentation related to the planning and organising international freight forwarding by air transport including the use of calculators and data entry to a computer

Operate information and communication technology systems to required protocol

Perform required estimates and calculations of variables such as size weight distance risk and costs when planning and organising international freight forwarding involving air transport

Work collaboratively with others when planning and organising international freight forwarding by air transport

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when planning and organising international freight forwarding by air transport in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when planning and organising international freight forwarding by air transport

Monitor work activities in terms of planned schedule and deadlines

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

selecting routing for air freight transport

advising on and organising the packaging packing stowage and storage of freight for air transport

completing freight forwarding calculations for air freight transport

assisting in the organisation of insurance for air freight transport

organising permits authorisations etc needed for air freight transport

liaising with the freight forwarding global network when organising air freight transport

tracking and tracing international cargo being forwarded by air transport

completing documentation and records required for air freight transport

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Mode of international freight transport is:

International freight forwarding includes services related to:

Major aircraft types used for international freight transport may include but are not limited to:

Pre-transport issues in the forwarding of freight by air transport may include:

Requirements for work may include:

Parameters of air freight transport services relevant to customer requirements may include:

Types of aircraft containers or unit load devices (ULDs) may include but are not limited to:

Types of packages used for storing and protecting cargo during transit may include:

Communications systems may involve:

Consultative processes may involve:

Sources of information required to perform international freight forwarding functions may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include but are not limited to:

Applicable regulations and legislation may include: